MicroVAX Customer Services

This document, titled "MicroVAX Customer Services" and published in July 1988 by Digital Equipment Corporation, is a comprehensive guide to the various services available for MicroVAX systems. It outlines hardware, software, consulting, educational, and self-maintenance support options provided by DIGITAL.

The guide is structured into four main chapters:

1. Maintenance and Support Services: Details various service agreements for hardware, software, or integrated systems. These include comprehensive options like "System Support Plus" (24/7 on-site hardware, 24/7 phone support, software updates, performance reporting) and more basic options. It covers specific hardware repair services (DECservice, Basic Service), software startup packages and ongoing support (DECsupport, Basic Service, Self-Maintenance for software), and components like telephone support, software updates, and access to the DIGITAL Software Information Network (DSIN). Additionally, it describes network-related services (NETplan, NETstart, NETsupport) and other field services such as disaster recovery (Recover-all), media maintenance, data protection, and support for non-DIGITAL products (DECcompatible Service).

2. Professional and Consulting Services: Describes a range of consulting services aimed at supporting system analysis, software development, and implementation. These include planning and design services (for networks, office automation, and AI applications), custom application development, DECstart consulting, office application support, performance and capacity planning, and migration and conversion services.

3. Educational Services: Outlines the instructional programs and courses offered to help customers make effective use of their systems. Available formats include technical/management seminars, instructor-led courses, self-paced instruction (SPI), computer-based instruction (CBI), interactive video information systems (IVIS), publications from Digital Press, and on-site training.

4. Self-Maintenance and Support Services: Provides information for MicroVAX customers who choose to maintain their own systems. Services include maintenance product recommendations (MPRS), part number assistance, maintenance documentation (MDS), diagnostic services, spares ordering (including emergency and mail-in options like DECmailer), factory repair services, a self-maintenance information line, and environmental products for power protection (e.g., Standby Uninterruptible Power Supply, Constant Voltage Conditioner, Transient Voltage Surge Suppressor). Self-maintenance training is also highlighted.

The document serves as a detailed catalog for MicroVAX users to identify and access the appropriate support and training services from Digital Equipment Corporation.