DEC-DECvoice

DECvoice is Digital's advanced voice processing platform, transforming ordinary telephones into efficient information delivery systems for interactive access to computer databases.

Key Features & Technologies:

• It integrates three core technologies: digitized voice (converting speech to data for storage/playback), speech synthesis (converting computer text to human-sounding speech), and voice recognition (allowing computers to understand and act upon human speech).
• Callers can input information via telephone keypad (Touch-Tone) or voice commands (e.g., digits, "yes," "no").
• It includes sophisticated telephone handling capabilities like hang-up and call-progress detection.
• The system can interface with any Digital or non-Digital database.
• It is built on the MicroVAX II microcomputer.

Applications & Benefits:

• Target Industries: Ideal for financial services, distribution, healthcare, and telecommunications, particularly those relying heavily on customer service.
• Enhanced Information Access: Provides 24/7, over-the-telephone access to critical information (e.g., account balances, order status, lab results), freeing personnel from routine, repetitive tasks and transcending time zones.
• Customer Satisfaction: Improves service by automating routine inquiries, ensuring high customer satisfaction, and offering a cost-effective solution for managing peak call volumes.
• Business Advantages: Adds value to existing systems, helps capitalize on new business opportunities, and offers services that differentiate from competitors.

Deployment & Customization:

• Applications can be custom-developed using tools like Application Expert, allowing interfaces with various databases, including IBM-based systems.
• DECvoice is available as a Q-BUS component for MicroVAX II upgrades or as a packaged system supporting 4 to 16 lines.