Corrective Action Process

This document defines the Corrective Action Process (CAP) for use within Digital, specifically its US Area and GIA Manufacturing operations. The CAP serves as a vehicle to address improvement issues by providing a structured approach to identifying, issuing, and closing corrective action reports (CARs). The process is intended to drive continuous improvement across various departments including Manufacturing, Product Management, Design, Sales, Service, CSSE, and Marketing, especially those actions resulting from customer feedback. The document outlines responsibilities of involved personnel such as the Problem Identifier, CAR Issuer, Problem Solver, and Management, detailing their roles in the process. It also defines the types of corrective actions (remedial and systemic), the criteria for issuing a CAR, timing requirements for acknowledgment and response, and the sufficiency criteria for closure. The document includes information on escalation procedures, data base and information requirements for tracking and reporting CARs, and a standardized numbering scheme for CARs. Appendices provide details on corrective action reporting metrics and related documents.